Frequently Asked Questions
Placing an order with us is easy! Simply browse our collection, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information to complete the order.
Customisation options are provided for select items, encompassing engraving for our exquisite jewelry and watches, as well as
embossing for our refined leather goods.
The availability of
personalization is clearly indicated on each product page, outlining the
possibilities for each individual creation.
To imbue your Cartier piece
with a personalised touch, simply input your desired text during the creation selection process on our website. Alternatively, you can also request this bespoke service via phone.
It is important to bear in
mind that items that have been personalised to your specifications are ineligible for return or exchange, underscoring the unique nature of these creations.
Unfortunately, once an order is placed, we're unable to make changes to it. We recommend reviewing your order carefully before confirming it.
If a particular items or variation is available on the website please get in contact with us and we will be able to assist your further.
Yes, we offer certain customization options for our jewellery pieces. Look for the "Customization Available" tag on the product page or contact our customer support for more details.
Yes! because most of the products we produce are handmade we don't a lot of stock of each item.
MTO stands for "made to order" meaning when you place an order we will produce it from scratch and deliver to you.
MTO orders generally will take up to 4 weeks to complete in our workshop. If you need item quicker for a special occasion (please get in contact with us)
It depends on where you are. Orders processed here in the UK will take 5-7 business days max to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any item £2,500 & below will be sent via special delivery next day service within the UK. All other orders that are abroad or have a value over £2,500 will be sent via secure courier service for a fee. (any questions please get in contact with us)
We leverage a diverse range of delivery service providers, such as UPS, FedEx, Royal Mail, and Evri. We ensure the secure and reliable delivery of your ordered parcels.
Delivery Timeline: For
custom-made orders, please allow a timeframe of three weeks for the completion
of the order. Ready-to-order items typically require 14 days to process,
followed by an additional 5 working days for the delivery process.
Option: Upon fulfilment, we offer the option of Next Day Delivery at a cost of £25 per UK address. UK Orders exceeding £500 are eligible for complimentary Next Day Delivery.
Limitations: Currently, we exclusively accept online orders for delivery within the United Kingdom. If you require deliveries to destinations outside of the United Kingdom, including the Channel Islands, or if you wish to inquire about an order's status, kindly get in touch with our Client Care Centre at 07948515555. Our dedicated team is available Monday through Friday from 9 am to 7 pm to assist you.
Return and Refunds
UWR jewellery extends
a convenient return process for your items. A nominal fee, contingent on yourlocation, covers the shipping service associated with your return. Following this, a seamless collection or drop-off of your package can be arranged at the nearest UPS location.
Refunds are promptly
initiated, with processing commencing within 10 business days upon receipt of
the returned item. Regrettably, we are unable to provide Scheduled Concierge
Delivery for exchange orders at this time.
Please be aware that, in line
with our policy, we cannot accommodate exchanges or refunds for personalized and custom-crafted pieces, ensuring their distinct nature is preserved.
UWR Jewellery extends a convenient return process for your
items. A nominal fee, contingent on your location, covers the shipping service associated with your return. Following this, a seamless collection or drop-off your package can be arranged through one of our affiliated delivery providers location or your chosen address.
Refunds can only be initiated by contacting us via phone. we aim to have refunds processed within 15 days once accepted. Regrettably, we are unable to provide Scheduled Concierge
Delivery for exchange orders at this time but please be aware that, in line with our policy, we cannot accommodate exchanges or refunds for personalised and custom-crafted pieces, ensuring their distinct nature is preserved.
Certainly! The option is available for you to exchange or initiate a return for an item acquired online and presented as a gift to
you. It's important to consider that in the event of a return, the refund will be processed to the original purchaser by default. Similarly, in the scenario
of an exchange where the new item holds a lower value than the returned item, Appropriate adjustments will be made and in most cases gift card credit can be issued to you for a future purchase. Please note all products MTA or customised in any way cannot be exchanged or refunded as stated in our returns policy.